Our strong Support & FAQ page empowers users with readily available answers and clear help options.
This dedicated space addresses immediate needs by building user confidence and self-sufficiency.
M4Markets is a trade name. Services are provided by group companies, each licensed in its own jurisdiction: Dubai Financial Services Authority in Dubai, Seychelles Financial Services Authority in Seychelles and Cyprus Securities and Exchange Commission in Cyprus.
You can read more about our regulators on our dedicated page.
M4Markets AE is based in Dubai, UAE. Our registered address Central Park Towers, Office 42, Level 1, DIFC, Dubai, United Arab Emirates. Our company’s full address and contact details can be found on our Contact Us page.
Appropriateness test – Complete the appropriateness test to ensure that you are suitable to trade the products we offer.
Proof of ID – A colored copy of identification document (passport, national identity card, driving license – preferably a passport). The provided document must be valid and clearly show your full name, date of birth, issue / expiry date and serial number.
Proof of address – Recent utility bill, recent bank or credit card statement, etc.). The provided document must be in full page, recently issued- within 3 months – and clearly display the name, address (no P.O. Boxes allowed) and the service that provided this document.
No, you don’t need to upload new documents for each new trading account. If you are using the same personal / contact details as for your previous account, your new account will be validated automatically if your KYC documents are still valid and have not expired.
To change your email address, password, communication language and notification preferences go to the Profile Section on your Client Portal and click on change. To make changes to the personal information you have submitted, please fill in the form on our Contact Us page.
Yes, we offer corporate accounts. If you are interested in opening a corporate account please contact us.
Yes, you can open two trading accounts for each account type.
Yes, our Muslim traders can apply for a Swap-Free account from their Client Portal on their account field.
Unfortunately, US residents cannot open trading accounts with us. We apologize for the inconvenience.
M4Markets is an investment firm regulated by DFSA. All systems and procedures are in compliance with DFSA regulations, which means that your funds are held in segregated accounts to protect your assets.
To change your password, login to your Client Portal and go to your profile. When prompted fill in your current password and enter the new password.
It takes less than 1 minute. We’ve tested it!
If you have forgotten your password, click on the ‘Forgot Password’ option on the Login page on your Client Area. You will then receive an email to help you setup a new password.
At M4Markets we offer negative balance protection so it’s not possible to lose more money than the amount you have deposited.
Our different account types offer different commission and spread schemes. We also have different minimum deposits for each account type. You can learn more about our account types here.
Your Demo Account is valid for as long as you need it. Note that demo accounts are deleted after 60 days of inactivity.
The minimum deposit is defined by the account type you choose. Our Standard Account’s minimum deposit is at $100.
As a regulated company, we operate in accordance with a number of compliance regimes and procedures set by the DFSA. These procedures involve the collection of adequate documentation from our clients with regards to KYC (Know Your Client), including the collection of a valid ID card and a recent (within 3 months) utility bill or bank account statement that confirms the address the client has registered with.
We prioritize the safeguarding of our client funds through stringent measures, implementing robust account segregation protocols to provide enhanced protection.
Once you have completed the appropriateness test and your documents have been uploaded and approved, your profile will be verified and you can open a trading account.
The credentials of your trading account will be sent via email and you can simply download your chosen platform from your Client Portal or our website, fund your account and start trading.
Leverage is the multiplier of your equity.
Example: When using leverage of 1:30 to open a position of 1 Lot EUR/USD, as long as 1 Lot is equivalent to 100,000 base currency (100,000 EUR in our case), then you need a free margin of 100,000/30=3333.33 to able to open 1 Forex Lot.
Leverage magnifies both potential profits and loses, so use wisely.
For more information on leverage, please visit our dedicated page here.
You can change your leverage through your Client Portal. Login and choose the account you want to change the leverage from the side bar, then Request the New Leverage value you prefer. The relevant department will review your request and approve if applicable.
Unfortunately, it’s not possible to change the base currency of your existing trading account. If you want, you can open an additional trading account and choose the base currency of your preference.
No, open positions will remain open except in certain market conditions, ex. if Stop Loss or Take Profit is triggered, or bulk closing on futures. Trailing Stops and Expert Advisors become inactive when your trading account is offline.
Yes, we offer negative balance protection for all of our retail clients.
No, we do not offer binary option trading.
Amount of Base Currency * Pips= Value in Quote Currency
Examples:
Value of 1 pip in AUD/USD= 1 Lot (100 000)*0.0001= 10 USD
Value of 1 pip in GBP/CHF= 1 Lot (100 000)*0.0001=10 CHF
Value of 1 pip in AUD/JPY=1 Lot (100 000)*0.01= 1000 JPY
Inactivity fees may apply. Contact our support team for more details.
The minimum trade size for Forex is 0.01 lots and the maximum trade size is 50 lots. The maximum amount of orders you can open is 200.
Margin is the amount of money that you need to open a trade, divided by the leverage or multiplied by the margin requirement, depending on the instrument.
Margin Level is Equity divided by Margin used. I.e., Margin Level = Equity / Margin
Free Margin is Equity – Margin. I.e., Free Margin = Equity – Margin.
To learn more about our margin requirements visit our dedicated page here.
Stop Loss is an order which can be placed by clients in order to minimize losses or limit profits. For Buy orders, Stop loss can be placed only below current price; whereas for Sell orders, Stop Loss can be placed only above current price.
*Please note that Stop Loss orders are not guaranteed. During periods of high market volatility, prices may gap and orders can be executed at a different level than requested, leading to potential losses or missed targets.
Take Profit* is an order which can be placed by clients in order to automatically close a position when a certain Take Profit price is triggered. For Buy orders, Take Profit can be placed only above current price; whereas for Sell orders, Take Profit can be placed only below current price.
*Please note that Take Profit orders are not guaranteed. During periods of high market volatility, prices may gap and orders can be executed at a different level than requested, leading to potential losses or missed targets.
The profit calculation for CFDs is (Close Price-Open Price) * Lots Contract Size.
Please note that the lot size on every CFD differs.
Our minimum execution speed is 30ms.
Spreads are the difference between the ask and bid price. Our VIP account offers spreads that start from 0.1pips.
Note that during major news, markets can be volatile which leads to wide fluctuations in spreads.
Read more about spreads and pricing here.
The maximum leverage offered for retail traders under DFSA is 1:30.
Our servers are set to GMT+3 during summer and GMT+2 during winter.
You can add funds to your Demo Account upon account creation. You simply need to select the conditions for your demo and the virtual funds you would like to add. For additional funds, you can contact our support team and they will handle the request for you.
Drag the indicator from the Navigator onto your chart and it will automatically be pasted to the chart.
M4Markets offers you a wide selection of payment options such as wallets, electronic payments, local wire transfers and bank wire transfers. For the most up-to-date info on the available funding and withdrawal methods in your country refer to your Client Portal.
There is a minimum amount per deposit/withdrawal based on your account type and payment method.
For more details, please refer to our dedicated Deposits & Withdrawals page.
M4Markets processes withdrawal/refunds back to the source of the original deposit only. All withdrawal requests will be executed within one business day.
Making a deposit can be done in 3 easy steps:
We do not charge any fees for our deposit/withdrawal options.
No. As a regulated company, we do not accept deposits and/or withdrawals by third parties. Deposits can only be made from your personal account, and the withdrawal must go back to the source where the deposit was made.
Yes, you can. Our system will show you the available amount for withdrawal.
We process all withdrawal requests we receive within one business day. However, your funds may take longer to reach your bank account depending on your country of residence and the payment method selected. For payments done via e-wallet and credit/debit cards, funds will be credited immediately. Payments done via bank wire, usually takes between 3-5 business days. M4Markets does not take responsibility in case the payment service provider takes longer than usual.
Funds are usually sent back to the same source as the deposit we have received. In case of profits generated, the funds will either be sent to the source of the deposit or to another payment method depending on the initial source of deposit.
Yes, you can request an internal transfer between your trading accounts, but only if both accounts have been opened under the same M4Markets’ account/ profile. If the base currency is different, the amount will be automatically converted. Internal transfers can be requested in your Client Portal.
Deposit times depend on the payment provider, however almost all options we have available are instant. You can refer to our deposits & withdrawals page for more information.
The Foreign Account Tax Compliance Act (FATCA) and the Common Reporting Standard (CRS) are two international tax agreements that require financial institutions to provide information about their foreign account holders to their respective tax authorities in order to combat tax evasion.
An individual can qualify as an ‘assessed’ Professional Client under Rule 2.3.3(1)(a)(iii) if both of the following conditions are met:
Net Asset Requirement:The individual must have net assets of at least $1 million, calculated in line with Rule 2.4.2.
Experience or Role Requirement (one of the following must apply):
(i) The individual is, or has been within the past two years, employed in a relevant professional position at an Authorised Firm or Regulated Financial Institution;OR
(ii) The individual can reasonably demonstrate sufficient experience and understanding of relevant financial markets, products, or transactions and associated risks, based on an assessment as outlined in Rule 2.4.3.
These criteria ensure that only individuals with adequate financial capacity and/or professional expertise are classified as Professional Clients, which may affect the level of regulatory protection they receive. Read all the details: https://dfsaen.thomsonreuters.com/rulebook/cob-237
Trading CFDs involves significant risk of loss
Not sure where to find what you need? Simple answers to popular questions are found in our Support Center.
